Privacy Policy

1.  Customer Data

At B&T Products Ltd, we value your privacy and strive to make it easy for you to understand what information we hold about you, as well as your rights to update or remove that information.

In accordance with the EU General Data Protection Regulation (GDPR), as a customer of B&T Products Ltd we store your name, address, email address, and telephone number in our computer system for the purpose of processing your orders. Your delivery details are shared with our logistics partner, who in turn may share this information with the relevant courier company.

When you make a purchase on our website, your payment details are never visible or stored by us. These details are securely encrypted and handled directly by our partner, Stripe. If you make a purchase over the phone, your payment details are entered directly into the payment system, and we do not store this information in any format, whether digitally or physically.

We use your address and telephone number solely for fulfilling your order. Your details are stored digitally for reference purposes, and we retain them indefinitely. Rest assured, we never sell, share, or use your information for any other purpose, and you are not automatically added to any mailing list.

If you have opted into our mailing list, we will store your name and email address using GoDaddy.com. You can review their terms and conditions here.  You may unsubscribe from our mailing list at any time by emailing sales@btproducts.co.uk or by clicking the unsubscribe link at the bottom of any of our emails.

2.  Account Holders

As an account holder, we store your information – including your name, address, business name, and a record of your past orders – both physically and digitally. You may request this information at any time.

3.  What's Collected

We may collect the following information:

• Name and payment details
• Contact information, including email address
• Demographic information such as postcode
• Other relevant information for customer surveys and offers

4.  What We Do with the Information We Gather

We require this information to understand your needs and provide you with better service, including for the following reasons:

• To process your order and obtain payment
• For internal record keeping
• To improve our products and services

5.  Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. How We Use Cookies

A cookie is a small file placed on your computer’s hard drive with your consent. It helps analyse web traffic or alerts you when you visit a particular site. Cookies enable web applications to respond to you individually by remembering your preferences. We use cookies to monitor web traffic and improve our website. This information is used only for statistical analysis and then removed from the system.

While cookies help improve your website experience, you can choose to decline them through your browser settings. However, doing so may limit your ability to fully experience the website.

7.  Links to Other Websites

Our website may contain links to other websites. Once you leave our site, please be aware that we do not control these external sites. We cannot be held responsible for the privacy of any information you provide while visiting such sites, which are not governed by this privacy statement. Please review the privacy policies of these external sites.

8.  Controlling Your Personal Information

You have the right to control the collection or use of your personal information in the following ways:

• Whenever you fill in a form on the website, you can choose to opt-out of having your information used for direct marketing purposes
• If you’ve previously agreed to receive marketing communications, you can change your preferences at any time by writing to or emailing us

We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by to do so by law. We may use your personal information to send you promotional material from third parties if you’ve indicated you wish to receive it.

When you place an order, we may ask you to submit a review to help future customers. We use a third-party service to manage reviews. They may have access to your name and email address, but this information will not be used for any other purpose unless we have your consent.

You may request a copy of any personal information we hold about you. If you believe any information is incorrect or incomplete, please contact us, and we will promptly correct or remove it.

B&T Products Ltd
1st Floor, Cromwell House
14 Fulwood Place
London, WC1V 6HZ
Phone: 01202
Email: sales@btproducts.co.uk